Department: Employment Services Program
Reports to: Young Adults Program Manager
Employment Status: Full-time, Exempt
Impact Statement:
The Young Adults Program Coordinator ensures that clients have the necessary tools to obtain and keep employment by providing one on one job coaching, job readiness workshops, and work-related support. The coordinator is the primary contact person for all young adults between the ages of 16-24 employment services clients at MAMs Campus.
Responsibilities:
Conduct orientation and enrollment activities for all new participants, including daily assessments.
Provide one-on-one job coaching and establish rapport and trust with participants.
Offer job readiness training at various locations as scheduled, including in schools and other partner locations.
Identify and recruit eligible participants for the program (ECP) and vocational training opportunities, ensuring age-appropriate resources and opportunities.
Recruit qualified participants for vocational trainings and other learning opportunities and follow up with them to ensure attendance and completion of homework and assignments.
Assist participants in exploring career options.
Ensure newly enrolled participants meet with a job coach before accessing additional program services.
Process and manage requests for job-search-related financial assistance, including issuing vouchers or using program work support.
Track and document participant progress to ensure all program requirements are completed prior to graduation.
Conduct presentations about the program independently to various audiences.
Build and maintain relationships with service providers and community partners to enhance program impact.
Exercise autonomy in daily work, using discretion to allocate resources and manage challenging client situations effectively.
Follow up with participants regularly to provide guidance, track efforts, and document client outcomes accurately in the ETO database in a timely manner.
Attend meetings, staff events, and other MAM functions as required.
Ensure data entry in the ETO database is thorough, accurate, and completed on time.
Work without intensive supervision, exercising autonomy in daily work content and decision-making.
Other duties as assigned.
Qualifications:
Commitment to the MAM mission.
Demonstrated ability to work with young adults from all walks of life and treat them with dignity and respect.
Strong understanding of the hiring process, including hands-on experience in recruiting, interviewing, screening, OR assisting and supporting young adults.
Ability to command the respect of volunteers, and to involve, motivate and recognize them in program activities.
Strong interpersonal skills at both the individual and group level; specifically, the ability to listen empathetically to participants and to suggest corrective courses of action persuasively; AND the ability to create and deliver presentations before groups of participants and/or volunteers.
Excellent organizational skills with ability to prioritize tasks in an environment with no support staff.
High School Diploma (or higher) or five years plus of coaching/training experience in a business.
Self-sufficient in MS Office, email, Internet, etc.
Ability to do presentation in public.
Ability to teach workshops to young adults.
English fluency (read, write, speak and understand)
Reliable use of smart phone in order to record time and attendance remotely when needed.
Physical Demands:
Regularly required to talk or hear
Regularly is required to stand, walk, sit, use keyboard, handle or feel objects, tools, or controls; and reach with hands and arms
Required to have the ability to lift and/or move up to 25 pounds
Required to remain at their workstation for prolonged periods of time
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Conditions/Work Environment:
Primary work location is a climate-controlled indoor office environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Remote Work
Required to work on-site 60% or more time each week at MAM for face-to-face clients meeting, in person orientations, job readiness workshops and work support services.
May work remotely up to 40% of time each week for virtual coaching, job readiness workshops, providing intensive follow-ups and data entry on ETO data base.
MAM is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
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