Department: Employment Services Program
Reports to: Director of Employment Services
Employment Status: Full-time, Exempt
Impact Statement:
The Employment Coach ensures that clients have the necessary tools to obtain and keep employment by
providing one-on-one job coaching, job readiness workshops, and work-related support.
Responsibilities:
• Leads the effort to recruit potential candidates for THRIVE Integrated Empowerment Program,
working closely with Family Assistance and Financial Education Programs.
• Regularly conducts outreach and recruits new clients for the THRIVE Integrated Empowerment
Program.
• Provides one-on-one job coaching, applying MAM’s coaching model.
• Conducts job readiness training for all new clients in-person, over the phone, and online platforms.
• Ensures that all clients have written goals during the initial assessment that are specific,
measurable, and attainable.
• Schedules clients for coaching service appointments.
• Track clients’ advancement toward achieving a livable wage by assessing their progress in skill
development, vocational training completion, and income improvement.
• Provides regular follow-ups to confirm each client’s progress and outcomes.
• Assist clients in reducing debt, increasing savings, and managing their financial goals through
budget planning and resource guidance.
• Guide clients in enrolling in public benefits when necessary to support their overall well-being.
• Maintains up-to-date records (database and others as appropriate) on client demographics,
attendance, progress, skill level, and outcomes.
• Communicates directly with VJCs to ensure their awareness of program goals, events, activities,
and news and offers support and guidance to make their volunteer experience fulfilling and
beneficial for clients.
• Works with moderate supervision, exercises autonomy in daily work content and uses discretion in
making day-to-day decisions on the allocation of volunteer resources and on handling challenging
client situations.
• Stays abreast of new teaching methods, curricula, technologies, and programs; attend educational
seminars/conferences impacting MAM’s employment services program.
• Works collaboratively with other staff of MAM to ensure that program initiatives are well
coordinated with other programs and initiatives of MAM.
• Cultivates and maintains effective, mutually beneficial collaborative relationships with a variety of
community partners.
• Assists with program evaluation activities, including data collection.
• For and on behalf of MAM, attend and effectively participate in meetings, trainings, outreach, and
other events as appropriate.
• All other duties as assigned.
Qualifications:
• Commitment to the MAM mission.
• Demonstrated ability to work with persons from all walks of life and treat them with dignity and
respect.
• Ability to easily build rapport and trust with clients.
• Ability to manage workload effectively, meet deadlines and adapt to changes.
• Ability to effectively facilitate workshops using online platforms.
• Strong understanding of the hiring process, including hands-on experience in recruiting,
interviewing, screening, OR assisting and supporting job applicants.
• Ability to command the respect of volunteers, and to involve, motivate and recognize them in
program activities.
• Strong interpersonal skills at both the individual and group level; specifically, the ability to listen
empathetically to clients and to suggest corrective courses of action persuasively; AND the ability
to create and deliver presentations before groups of clients and/or volunteers.
• Excellent organizational skills with ability to prioritize tasks in an environment with no support staff.
• A high school diploma or GED plus experience working with diverse populations.
• Self-sufficient in MS Office, email, Internet, etc.
• English fluency (read, write, speak, and understand)
• Reliable use of smart phone to record time and attendance remotely when needed.
Physical Demands:
• Regularly required to talk or hear.
• Regularly is required to stand, walk, sit, use keyboard, handle, or feel objects, tools, or controls;
and reach with hands and arms.
• Required to have the ability to lift and/or move up to 25 pounds.
• Required to remain at their workstation for prolonged periods of time.
• Specific vision abilities required by this job include close vision, distance vision, color vision,
peripheral vision, depth perception and ability to adjust focus.
The physical demands described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
Work Conditions/Work Environment:
• May work on-site 60% or more time each week at Blalock Campus for face-to-face clients meeting,
in person orientations, job readiness workshops and work support services.
• May work remotely up to 40% of time each week for virtual coaching, job readiness workshops,
providing intensive follow-ups and data entry on ETO data base.
• Will be required to work some evenings and weekends, all of which will be planned.
• Primary work location is a climate-controlled indoor office environment.
• Flexibility for travel related to job requirements.
• Provide own reliable transportation with proof of valid driver’s license and TX minimum
requirements of auto insurance.
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