Workforce ESL Coordinator

Position Title: Workforce ESL Coordinator- Blalock Campus

Department: Employment Services Program-Workforce ESL Program

Reports to: Workforce ESL Supervisor

Employment Status: Full-time, Exempt

Salary range: $40,000- $42,000 annually

Impact Statement:

The Workforce ESL Coordinator supports clients in obtaining and maintaining employment by providing one-on-one job coaching, job readiness workshops, and work-related support. The Coordinator plays a key role in delivering employment services to both English- and Spanish-speaking clients and supports access to workforce training and career pathways.

Duties:

• Conducts job readiness training for all new clients in person, over the phone and online platforms.

• Works as the Workforce Development Program contact person at MAM Blalock.  

• Collaborates with the Benefits Enrollment team to identify and recruit qualified Public Benefits clients into Workforce ESL and Spanish-language vocational training programs and supports client readiness for participation.

• Establish new relationships with the community in the area, including employers, community-based organizations, faith centers, schools, and other service providers.

• Create awareness about the Workforce Development Program, to recruit new clients and expand services in the area.

• Ensures that all newly enrolled clients meet with a job coach at least once before accessing other program services.

• Ensures that all clients have written goals during the initial assessment that are specific, measurable, and attainable.

• Recruits qualified clients for the Employment Certification Program (ECP), vocational trainings and other learning opportunities and follows up with them to ensure attendance and that homework and other assignments are completed.

• Tracks and documents that each ECP participant completes all program requirements prior to graduation.

• Communicates directly with volunteer job coaches to ensure their awareness of program goals, events, activities, and news and offers support and guidance to make their volunteer experience fulfilling and beneficial for clients.

• Works with moderate supervision, exercises autonomy in daily work content and uses discretion in making day-to-day decisions on the allocation of volunteer resources and on handling challenging client situations.

• Follows up with clients on a regular basis and ensures that client efforts and client outcomes are accurately recorded in the ETO database in a timely manner.

  
  

Qualifications:

• Commitment to the MAM mission.

• Demonstrated ability to work with persons from all walks of life and treat them with dignity and respect.

• Ability to easily build rapport and trust with clients.

• Ability to manage workload effectively, meet deadlines and adapt to changes.

• Ability to effectively facilitate workshops using online platforms.

• Strong understanding of the hiring process, including hands-on experience in recruiting, interviewing, screening, OR assisting and supporting job applicants.

• Ability to command the respect of volunteers, and to involve, motivate and recognize them in program activities.

• Strong interpersonal skills at both the individual and group level; specifically, the ability to listen empathetically to clients and to suggest corrective courses of action persuasively; AND the ability to create and deliver presentations before groups of clients and/or volunteers.

• Excellent organizational skills with ability to prioritize tasks in an environment with no support staff.

• Bachelor’s degree (or higher) in business administration or human resource management plus three years of coaching/training experience; OR Bachelor’s degree (or higher) in a social science plus five years of coaching/training experience in a business or HR setting, OR a high school diploma plus ten years of coaching/training experience in a business or HR setting.

• Self-sufficient in MS Office, email, Internet, etc.

• Bilingual in English and Spanish (read, write, and speak) required.

• Reliable use of smart phone to record time and attendance remotely when needed.

  
  

Physical Demands:

• Regularly required to talk or hear

• Regularly is required to stand, walk, sit, use keyboard, handle, or feel objects, tools, or controls; and reach with hands and arms

• Required to have the ability to lift and/or move up to 25 pounds

• Required to remain at their workstation for prolonged periods of time

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Conditions/Work Environment:

• May work remotely up to 40% of time each week for virtual coaching, job readiness workshops, providing intensive follow-ups and data entry on ETO database.

• Will be required to work some evenings and weekends, all of which will be planned.

• Primary work location is a climate-controlled indoor office environment.

• Flexibility for travel related to job requirements.

• Provide own reliable transportation with proof of valid driver’s license and TX minimum requirements of auto insurance.

MAM is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.