Boutique Store Manager

Reports To: Vice President of Operations

Department: Resale: 1625 Blalock

Employment Status: Full-Time, Non-Exempt

Impact Statement:

By leading the daily operations of the Blalock Boutique, the Store Manager plays a critical role in driving sales and enhancing MAM’s ability to serve the community. This position ensures high-quality customer experience, efficient logistics, and strong collaboration with warehouse and volunteer teams to streamline processes and maximize impact.

Primary Responsibilities / Accountabilities:

Daily Store Operations

• Oversee all aspects of daily store operations, including opening and closing procedures, preparing the store for business each day, completing daily cash summaries, and making bank deposits.

• Lead banking and logistics functions to ensure smooth operational flow.

• Maintain high standards for store cleanliness, visual merchandising, and inventory levels.

• Provide quality assurance oversight for donation sorting and boutique presentation.

• Prioritize customer experience while balancing operational and management responsibilities.

Staff Leadership & Management

• Hire, train, supervise, and support staff in customer service, store maintenance, and product promotion.

• Supervise and coach associates and volunteers to foster a customer-focused, team-oriented environment.

• Create and manage staff schedules to ensure optimal coverage and operational efficiency.

• Promote an inclusive and welcoming culture for staff, volunteers, and customers.

• Attend and actively participate in management meetings.

• Lead team Training and Development sessions as needed.

Sales, Merchandising & Inventory

• Use sales and inventory reports to guide merchandising decisions and style the store accordingly.

• Collaborate with the team to meet and exceed monthly sales goals.

• Partner with warehouse leadership and volunteer coordinators to develop streamlined donation and inventory processes.

• Maintain responsibility for all consignment processes, including intake, tracking, pricing, and inventory management.

Vendor & Contract Management

• Create, manage, and maintain contracts for Innova vendors, ensuring accurate documentation and compliance with MAM guidelines.

Payroll & Administrative Duties

• Support payroll related activities, including reviewing timecards, verifying hours, and submitting information accurately and on time.

• Attend organizational meetings and required training.

Other

• Assist with planning and executing in store events and promotions.

• Other duties as assigned by management.

Qualifications:

• Strong organizational and delegation skills; ability to prioritize and meet deadlines

• Knowledge of visual merchandising standards and techniques

• Accuracy and reliability in handling register transactions and banking duties

• Understanding of or experience in resale store operations

• Ability to work effectively with a diverse group of individuals

• Reliable access to a smartphone

• Strong communication skills with customers, volunteers, and store associates

• Flexible schedule, including availability for some evenings and weekends

• Punctual and dependable

Physical ability to:

• Lift and carry up to 25 pounds occasionally

• Stand for extended periods

• Move safely and efficiently around the sales floor, stock room, and office

Educational Requirements and Experience:

• High School Diploma or GED

• At least 2 years of retail experience in a managerial role

• Minimum 2–3 years of staff management experience, demonstrating strong supervisory and coaching skills

• Experience supporting or working with payroll processes, such as reviewing timekeeping, verifying hours, or similar duties

• Availability on weekends and some evenings