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Volunteer Coordinator (Resale, Warehouse, Donation Center)

Updated: Feb 14

Title: Volunteer Coordinator (Resale, Warehouse, Donation Center)

Department: Resource Development

Reports to: Director of Volunteer Engagement

Employment Status: Full time

Position Impact on Organizational Mission:

The Volunteer Trainer/liaison uses his/her skills in developing and retaining a strong core of volunteers who work in MAM’s Resale Store and Donation Center. The revenue generated is used to support MAM’s Programs to build a stronger workforce, financially stable families, and through effective volunteer stewardship, healthy and supportive communities.


  • Manages the placement, onboarding, training, stewardship, and support of volunteers assigned to the store

  • Match volunteers to assignments that consider a volunteer’s abilities and talents, maximizing the volunteer’s and Resale Store’s success

  • Conduct tours of the Resale Store, Warehouse, and Donation Center to cultivate interest among groups

  • Lead orientation and onboarding sessions for those placed in job assignments.

  • Retain current volunteers and keep them engaged; re-engage as necessary if demand shifts to another department.

  • Assist in Developing a volunteer appreciation and recognition program to engage and retain volunteers


  • Work with VP of Store Operations and warehouse to identify areas where volunteers are needed and communicate such needs to the volunteer director.

  • Conduct MAM’s general volunteer onboarding and orientation of volunteers, providing background/history of the organization, reviewing safety, policies, and procedures for those placed in job assignments

  • Conduct job specific training to the volunteer’s assignment in the store (i.e., cashiering, pricing, sorting)

  • Coordinate and supervise one-time events and opportunities to participate in special projects needed in the store (i.e., painting, organizing, stocking, etc.)

  • Ensure compliance with all policies and procedures

  • Ability to perform other duties as assigned

  • Attend organization wide staff meetings and departmental meetings as necessary


  • Attention to detail, ability to problem solve, anticipate needs, demonstrate critical thinking, be self-directed, and follow through on assigned tasks to completion

  • Demonstrated ability to work with people from all walks of life and treat them with dignity and respect

  • Reliable transportation to make deliveries, attend meetings, and attend other trainings or events

  • Flexibility to occasionally work evenings and/or weekends to attend meetings, trainings, or coordinate special events

  • Commitment to the MAM mission*

Physical Demands:

  • Regularly required to talk or hear

  • Regularly is required to stand, walk, sit, use keyboard, handle, or feel objects, tools, or controls; and reach with hands and arms

  • Required to have the ability to lift and/or move up to twenty-five pounds

  • The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions/ Work Environment:

  • Will work on-site up to 90% of time each week for recruitment, onboarding, and training of volunteers in the Resale Store/Warehouse, in addition to face-to-face volunteer event coordination

  • Will be required to work some evenings and weekends, all of which will be planned

  • The primary work location is a climate-controlled indoor store/warehouse

  • Flexibility for travel related to job requirements

  • Provide own reliable transportation with proof of valid driver’s license and TX minimum requirements of auto insurance

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