Resale Store Supervisor: Blalock Location

Title: Store Supervisor

Reports to: Vice President of Operations Department

Resale Store Employment Status: Full-time, Non-exempt


Impact Statement: Assisting VP of Operations in the handling of day-to-day operations of the Resale Store creates opportunities to sell more merchandise which directly impacts MAM’s ability to provide programs and services for our community. By overseeing the workroom processes and quality control, the Store Supervisor ensures that there is quality merchandise for the public to purchase.


Responsibilities/Duties:

• Supervise staff and volunteers in management’s absence

• Responsible for overall management and operations of the store in the absence of management which includes but not limited to the opening and closing of the store, assuring coverage and handling of monies and daily reports.

• Prioritize and assign CSV tasks

• Models and exhibits proactive and proper customer service skills to our customers, donors, coworkers, and volunteers.

• Communicate workroom needs to management

• Orients, trains, schedules, and supervises CS Volunteers

• Provides Quality Assurance oversight for donation sorting

• Cashiering

• Performs other duties as assigned, including working in other areas to cover absences or relief to equalize peak work periods.


Qualifications:

• Commitment to the MAM mission.

• Bi-lingual is preferred, but not required – English & Spanish

• Prior experience in retail sales and demonstration of ability to work in a supervisor and staff member capacity across different departments and focus on the financial success of the store.

• Demonstrates flexibility in ability to work an altered work schedule as required and manage schedules for others to support the necessary store coverage.

• Demonstrated accuracy on cash register and related duties.

• Must be detail oriented with a focus on accuracy.

• Strong focus on customer service and people oriented.

• Ability to work with a variety of people including volunteers and Community Service volunteers.

• Ability to work without direct supervision.

• Available to work weekends and evenings.

• Reliable use of a smart phone.


Education and Experience:

• Required - High school or GED graduate; will utilize math and reading/writing skills

• Three + years of retail management or floor supervisory experience of a team.

• Two + years working as a cashier.


Physical Demands:

• Regularly required to stand for extended periods, walk, and sit for extended periods.

• Extensively uses dexterity to operate cash register keys, keyboard, and doors. Work with merchandise, tools, or controls, and reaches with hands and arms.

• Must be able to hear and communicate verbally with customers and co-workers.

• Ability to lift to twenty-five pounds without assistance.

• Works primarily indoors, but some outdoor work may be required in all seasons. The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working Conditions/ Work Environment:

• Primary work location is a climate-controlled indoor warehouse, but regularly requires working outside in a variety of weather conditions such as cold, rainy, heat, etc.

• Flexibility for travel related to job requirements

• Provide own reliable transportation with proof of valid driver’s license and TX minimum requirements of auto insurance


Remote Working Conditions/ Work Environment:

• Primary work location at MAM. Under specific conditions, such as if the shop is closed due to issues such as weather or pandemic conditions, this position may perform certain duties remotely. These tasks will be discussed and determined at the time to meet business needs.

o Sorting items

o cleaning items such as silver, glass, etc.

o Pricing items

o Posting items on MAM Resale Online Store

o Hosting Live Sales

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