Operations Assistant

Title: Operations Assistant

Department: Resale Store

Reports to: Vice President of Operations

Employment Status: Full time, Non-Exempt

Department Description:

MAM’s Resale Store was established in 1983 as a core aspect of its programming. The purpose of the store is to provide income for MAM client programs. In any given year, 50% of the store revenues provide funds for programs at MAM. Additionally, the store is the venue for distribution of no-cost items to clients who are enrolled in service programs at MAM. These clients shop with vouchers issued by their service provider and purchase necessary items like clothing, shoes, and household goods. MAM Resale also contracted with the city of Houston and Harris County to provide Community Service Workers (CSW) a place to serve.

Summary: The Operations Assistant provides support to the VP of Operations in handling the day-to-day operations of the Resale Store and in achieving or exceeding operational standards and sales goals while adhering to all policies, procedures, and customer service expectations.


· Manage calendars

· Schedule and arrange meetings within team

· Help colleagues stay organized and effectively communicate within the team and other departments utilizing TEAMS

· Writing correspondence, maintain data up to date

· Prepare reports and presentations as needed

· Maintain invoices

· Assist in ensuring that employees have access to the tools they need to complete their work by stocking office supplies, ordering inventory, distributing, and organizing supplies.

· · Assist in researching new systems, supplies and prices to find best value.


· Excellent written and verbal communication

· Experience with various forms of office software and equipment

· Experience or ability to work with Microsoft planner, Zoom and TEAMS

· Able to draft reports and presentations

· Good interpersonal skills

· Ability to work with staff across multiple departments

· Ability to work with budgets and create spreadsheets

· Some basic knowledge of social platforms such as Facebook and Instagram

· Flexible, must be able to multitask and pivot when needed

Physical Demands:

  • Regularly required to talk or hear

  • Regularly is required to stand for extended periods of time, walk, sit, use keyboard, handle, or feel objects, tools, or controls; and reach with hands and arms

  • Required to remain at their workstation for prolonged periods of time

  • Must be able to frequently lift and/or move up and/or carry products 25 lbs. or more, capable of standing for up to 8 hours during work shift.

  • The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions/ Work Environment:

  • The primary work location is a climate-controlled indoor warehouse, but regularly requires working outside in a variety of weather conditions such as cold, rainy, heat, etc.

  • Flexibility for travel related to job requirements

  • Provide own reliable transportation with proof of valid driver’s license and TX minimum requirements of auto insurance

Our mission is to assure that families have the means to meet their basic needs. See our website, www.helpherehelpnow.org for more information about our programs and organizational background.

Employee Signature______________________________________________________________Date_________________

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