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ESL & Citizenship Coordinator

Title: ESL & Citizenship Coordinator

Department: Family Education

Reports to: ESL and Citizenship Program Manager

Employment Status: full-time, exempt

Department Description: Family Education Programs at MAM work to affect positive change in the knowledge, skills, behaviors, and experiences of the people who come to us for help for them to become skilled, knowledgeable, self-sufficient, and resilient. Programs include Employment Services, Mental Health Counseling, English as a Second Language, Citizenship, Immigration Legal Services and Financial Education.

Position Summary: The ESL & Citizenship Coordinator is responsible for leading, managing, and coordinating a cadre of community volunteers who teach English to non-native English speakers. The coordinator trains and supports volunteers in both use of the approved curriculum and learning activities that help students learn and improve their English. Provides support to volunteers and students at assigned off-site locations. Manages volunteer schedules and off-site locations, attends meetings and trainings, and teaches classes when there is no teacher. Participates in professional development activities for self and volunteers. Works collaboratively with all programs of MAM and many external partners such as host sites for off-site classes and programs.


· Effectively manage assigned ESL and Citizenship sites and classes.

· Manage, supervise, support, coach, mentor, train and monitor the performance of assigned volunteers and/or staff as appropriate.

· Implement the approved curriculum and research, review, propose and initiate other learning activities that may be of benefit to our program.

· Ensure that there are adequate facilities, equipment and supplies available when and where needed.

· Work collaboratively with other program and agency staff to ensure that program initiatives are well coordinated with other programs and services offered at MAM and by external providers.

· Cultivate and maintain effective, mutually beneficial collaborative relationships with a variety of community partners, including personnel of host-sites.

· For and on behalf of MAM, attend and effectively participate in meetings, trainings, and other events as appropriate.

· Ensure that the Program Manager, and other staff as appropriate, are up to date on programmatic activities, status of goal achievement, upcoming priorities and opportunities.

· Ensure that program performance i closely monitored with an eye to continually improve performance and achieve outcomes; recommend changes to effect same.

· Plan and implement program registration events, classes, entry/exit assessments, and graduation events.

· Maintain up-to-date records (database and others as appropriate) on student demographics, attendance, progress, skill level and efforts.

· Assist with program evaluation activities, including data collection.

· Submit monthly, quarterly and other activity reports as needed; and

· Participate in professional development of self, assigned staff and volunteers.


§ Ensure that all program staff and volunteers are knowledgeable of MAM’s ESL teaching standards, programmatic philosophy, best practice, curriculum, teaching methods and opportunities to learn.

§ Ensure that staff and volunteer schedules provide optimal coverage, oversight, and performance for the benefit of our clients and collaborative partners.

§ Foster a collaborative, mutually beneficial relationship with the Volunteer Recruiter, program managers and other staff to ensure optimal goal achievement.

§ Ensure that assigned meetings and events are consistently and adequately covered.

§ Stay abreast on new teaching methods, curricula, technologies and programs; attend trainings and other educational offerings.

§ Ensure that program curricula and other instructional materials meet the needs of clients, MAM and external partners.

§ Train volunteer teachers during teacher orientation (at the beginning of every semester) by conducting a portion of the training on strategies and other teaching practices/techniques.

§ Coordinate registration events and work with team to ensure smooth process and flow.

§ Organize and plan graduation events to celebrate our students’ success.

§ Coordinate use of classrooms with other staff of MAM; coordinate use of external class locations.

§ Ensure that programmatic data is consistently collected, maintained and analyzed.

§ Effectively plan and implement program events, classes, assessments.

§ Coordinate educational programs at off-site locations.

§ Teach classes when teachers are not available.

§ Publicize the program throughout the community and develop strategies to increase student participation.

§ Participate in regularly scheduled and special meetings; and

§ Assist with other tasks as required.


· Bachelor’s degree required.

· Minimum of two years of experience teaching English to adult learners.

· TESL certification preferred.

· Bilingual (Spanish) required (read, write, speak).

· Experience with Citizenship and Naturalization Test preparation.

· Effectively self-aware and with demonstrated ability to communicate effectively with a broad diversity of staff, volunteers, clients and collaborative partners both orally and in writing.

· Excellent mastery of professional boundaries.

· Experience supervising/coordinating/managing volunteers.

· Commitment to the MAM mission*.

· Demonstrated ability to work with people from all walks of life and treat them with dignity and respect.

· Culturally aware and supportive of a growing, diverse client base.

· Strong work ethic, self-directed, flexible, finishes what is started.

· Intermediate skill with Microsoft Office Applications in order to draft correspondence, training materials, email, and Internet research.

· Reliable transportation in order to travel to off-site classes for which coordinator is responsible, travel to make deliveries, attend meetings, and other training events.

· Able to work at least 2 nights per week (either Monday/Wednesday or Tuesday/Thursday) and work other designed nights during registration and graduation weeks.

Physical Demands:

• Regularly required to talk or hear

• Regularly is required to stand, walk, bend, kneel, sit, use keyboard, handle, or feel objects, tools, or controls; and reach with hands and arms

• Required to have the ability to lift and/or move up to twenty-five pounds

• Close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions/ Work Environment:

• Primary work location is a climate-controlled indoor office environment

• Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

To apply for this position, send a cover letter with your resume, to

Employee Name: __________________________________

Employee Signature: _____________________________

Date: _________________________

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