Computer Literacy and Training Specialist

Position Description

Position Title: Computer Literacy and Training Specialist

Department: Employment Services Program

Reports to: Director of Employment Services

Employment Status: Full-time, non-exempt

Impact Statement:

The Computer Literacy and Training Specialist will assist job seekers gain employment by providing one on one computer coaching, assisting with online job applications and by administering online training programs to increase skills, advance careers and earn livable wage.


  • Teaches basic computer and digital literacy in person and on online platforms.

  • Proctors the online training programs offered at MAM. Supports, guides and monitors training participants to follow through and complete the training.

  • Recruits qualified participants for online training programs such as TRIO Electrical-1 pre apprenticeship training.

  • Actively follows up with clients to track and report their progress.

  • Assists clients to submit online job applications quickly and efficiently

  • Trains and supervises a staff of 6-8 Computer Lab Volunteers (CLVs) who deliver basic computer literacy training, offer support and guidance to CLVs to make their experience fulfilling and beneficial to clients. Communicates directly with CLVs to ensure their awareness of program goals, events, activities, and news.

  • Works without intensive supervision, exercises autonomy in daily work content and uses considerable discretion in making day-to-day decisions on the allocation of volunteer resources and on handling challenging client situations, including the enforcement of decorum in the computer lab.

  • Recommends curriculum enhancements and ideally takes primary responsibility for developing basic computer literacy curriculum as well as more advanced computer skills training including digital literacy.

  • Identifies third party computer literacy training programs that can be accessed by MAM clients at no cost.


  • Maintains a weekly work schedule of CLVs.

  • Oversees the TRIO Electrical-1 pre apprenticeship online training.

  • Supervises the computer lab and enforces the rules of the computer lab.

  • Maintains office hours for all Employment Service clients; works with clients to understand their obstacles to computer literacy and helps them to overcome them; is very hands-on in helping clients when CLVs are unavailable.

  • Provides regular follow-ups.

  • Ensures that computer lab equipment is being cared for properly by users.

  • Data entry of all computer training and computer lab usage efforts.

  • Attends meetings, staff events and other MAM functions.

  • Other duties as assigned.


· Commitment to the MAM mission

· Demonstrated ability to work with persons from all walks of life and treat them with dignity and respect.

· Must have the ability to effectively provide instruction to clients in person and on online platforms.

· Must have the ability to multitask.

· Must have strong interpersonal skills.

· Must have knowledge of how to operate and maintain printers, projectors, scanners, speakers, and other equipment used in the computer lab.

· Must have excellent communication and troubleshooting skills.

· Mastery of basic computer literacy subjects (internet, email, online job search and application, MS Word, MS Office).

· Must have a general knowledge of the Houston job market and online application process.

· Must be tech savvy and willing to learn modern technology on an ongoing basis

· Ability to command the respect of volunteers, and to involve, motivate and recognize them in program activities.

· Associates degree or higher in a computer-oriented program, OR a high school diploma plus five years of experience in a computer-intensive position.

· English fluency (read, write, speak, and understand.)

· Spanish proficiency (speak and understand).

Physical Demands:

• Regularly required to talk and hear.

• Regularly is required to stand, walk, sit, use keyboard, handle, or feel objects, tools, or controls; and reach with hands and arms.

• Required to have the ability to lift and/or move up to 25 pounds.

• Required to remain at their workstation for prolonged periods of time.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Conditions/Work Environment:

Primary work location is a climate-controlled indoor office environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, VR headsets, phones, photocopiers, filing cabinets and fax machines.

Remote Working: This position will require you to work 100% at the MAM office due to being assigned to the computer lab. The employee must be accessible to those utilizing the lab.

If you are interested, please send your resume and cover letter to

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